Return Policy

Return & Refund Policy

Effective Date: [5/6/2026]
Business Name: Daralu Skincare & Beauty

1. Overview

Due to the nature of skincare and beauty products, we maintain strict hygiene and quality control standards.

This means not all items are eligible for return or refund.

By placing an order, you agree to this policy.

2. Eligible Returns

We only accept returns under the following conditions:

  • You received a damaged or defective product
  • You received the wrong item

To qualify:

  • You must contact us within [48 hours] of delivery
  • The item must be unused and in original packaging
  • You must provide clear photo/video evidence

No evidence = no claim.

3. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Opened or used products
  • Products damaged due to misuse
  • Change of mind or personal preference
  • Skin reactions or allergies

If you’re guessing whether a product will work for you, that’s your risk not the business’s liability.

4. Refunds (If Approved)

Once your claim is reviewed and approved:

You may receive:

  • A replacement product, or
  • A refund to your original payment method

Refund timelines:

  • Processed within 5–10 business days

Shipping fees are non-refundable, unless the error is ours.

5. Exchanges

We only replace items if:

  • They are defective
  • They were incorrectly shipped

We do not offer exchanges for:

  • Different products
  • Personal preference

6. Return Shipping

  • If the issue is our fault → we cover return/replacement costs
  • If not → customer covers shipping costs

We will provide instructions before any return is made.

Do not send items back without contacting us first.

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank/payment provider
  2. Contact your card issuer
  3. Then contact us

Some delays are outside our control.

8. Order Cancellations

  • Orders can only be canceled before they are processed/shipped
  • Once shipped, cancellation is not possible

9. Contact Information

For all return/refund requests:

Business Name: Daralu Skincare & Beauty