Shipping Policy

Shipping Policy

Effective Date: [5/6/2026]
Business Name: Daralu Skincare & Beauty

1. Order Processing Time

All orders are processed within [1–3 business days] (excluding weekends and public holidays).

  • Orders placed after [3 PM] will be processed the next business day
  • During high-demand periods, processing may take longer

If there’s a delay, we’ll inform you not leave you guessing.

2. Shipping Time & Delivery Estimates

Estimated delivery times depend on your location:

  • Local Delivery (Nigeria): [2–5 business days]
  • International Shipping: [5–12 business days]

These are estimates, not guarantees.

Delays can happen due to:

  • Courier issues
  • Customs clearance
  • High order volume

3. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Order weight/size

Once your order is shipped, you will receive:

  • A confirmation email
  • A tracking number (if available)

If you don’t receive tracking within a reasonable time, contact us.

5. Incorrect Shipping Information

If you enter the wrong address, that’s on you not the business.

  • Please double-check your details before placing your order
  • We are not responsible for orders delivered to incorrect addresses provided by the customer

If you notice an error, contact us immediately we’ll try to help before it ships.

6. Failed Deliveries & Returned Packages

If a package is:

  • Unclaimed
  • Rejected
  • Returned due to incorrect address

You may:

  • Pay a re-shipping fee
  • Or receive a partial refund (excluding shipping costs)

7. Lost or Delayed Packages

We work with reliable couriers, but once it leaves us, control is limited.

  • If your package is significantly delayed, contact us
  • We will assist in tracking and resolving the issue

Daralu is not liable for delays caused by:

  • Courier services
  • Customs
  • External factors beyond our control

8. Damaged Items in Transit

If your order arrives damaged:

You must:

  • Contact us within [48 hours] of delivery
  • Provide clear photo/video evidence

If approved:

  • Replacement or refund will be issued

No proof = no resolution. Simple.

9. International Shipping & Customs

For international orders:

  • You may be required to pay customs duties or import taxes
  • These charges are the customer’s responsibility

We do not control customs policies and cannot predict these costs.

10. Contact Information

For shipping-related inquiries:

Business Name: Daralu Skincare & Beauty